
FAQ
Short-term rental management, answered.
The questions owners ask most. For anything else, send an inquiry.
Questions, answered
What owners want to know.
Still have questions? Send an inquiry.
Will I lose control of my property?
No. You stay the owner and set the guardrails, house rules, pricing floors, blackout dates, and how involved you want to be. We handle the day-to-day operating; you keep visibility and the final say.
What happens on the walkthrough?
We walk the home with you. We'd rather show you the gap in person than make claims online. If we're not the right fit, we'll tell you, and you'll still leave with a clear read on your property.
I already have a management company, is switching a hassle?
Not for you. We manage the whole transition (moving your listings, calendar, pricing, and guest communication across) and time it around your existing bookings so nothing drops.
I think I'm locked into a contract, can you still help?
Often, yes. A lot of management agreements have notice windows or exit clauses owners don't realize they have. Bring yours to the walkthrough and we'll read it with you and map the cleanest path out.
Am I locked into a long contract?
No. The agreement has a 90-day minimum to start, then it runs month to month.
How does pricing work?
15% of net rental revenue, which is your payout after the booking sites' fees, with a $300 monthly minimum and a $400 launch. We'll walk through the exact number for your property by email.
Who's watching the house?
We are. Between guest screening, quality-control checks, vendor coordination, and proactive maintenance, someone is accountable for your property at all times.
How do you protect me from bad guests?
We screen guests, set clear expectations, monitor stays, and document everything. If something goes wrong, we handle damage documentation and platform claims on your behalf.
How often will I hear from you?
Every month you get a statement: what the home earned, what it spent, what happened, and what needs deciding. In between, we reach out whenever something needs your attention.
What happens when something goes wrong at 2am?
We run 24/7 guest communication and emergency response. Issues get handled in real time, and you only get pulled in when a decision is genuinely yours to make.
What's included versus what I do?
We operate the guest, property, revenue, and owner experience end to end: screening, communication, reviews, pricing, listing optimization, vendor and cleaning coordination, restocking, quality control, claims, and reporting. Your job is mostly to own the home and cash the deposits.
How long does onboarding take?
It depends on the property's condition and whether it's already listed. Either way, there are two visits in person: a walkthrough before the first stay, and a check after the first turnover.
What makes you different from a big management company?
You deal with Jake, who sets your nightly rate, and the portfolio stays small enough that he knows your home.
More questions? Send an Inquiry.
Send Jake an inquiry.
No obligation. Jake will reply himself.
Part of The Xenia Network
Held to one standard.
Run within The Xenia Network, a founder-led collection of hospitality companies, with guest care by Xenia Hospitality Operations.
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Sun Mountain Stays